What to do given that you’re being watched because as the new “boss” everyone has eyes on you and they are all interested in what you say and do
How you introduce yourself to your new group even if you’ve been part the group previously
How to keep a professional gap as a leader because as the “boss”, you need to keep a professional distance
What leadership is really all about
The differences between leaders and managers and although you might do both, you need to know the difference
What the characteristics of real leadership are
How you know yourself as a leader because self-awareness is the cornerstone of leadership and without it, you have little chance of becoming an effective leader
The role of emotional intelligence and how critical it is to effective leadership
How to understand human behaviour and how people tick
How to communicate effectively because the heart of good leadership is being able to both send your message well along with being able to receive and listen well
How to coach your team because dictatorial leadership is gone and instead, coaching is the skill that leaders now require as a way of guiding and growing their staff
The key to being assertive and delegating because it is important to be able to draw clear boundaries
How to deal with conflict because even if there were only two people on the planet, somehow or other, they would manage to step on each other’s toes
How to deal with difficult people because whether you like it or not, 20% of your people are going to cause you 80% of your problems
